DELIVERY

How long does shipping take?

All orders are processed and dispatched within 3 business day from the date of your order confirmation email.
Orders usually take between 10 to 15 days to be delivered.

What are the shipping costs?
Free

Where can I track my package?

You can track your package at this link:
https://paintwithnumber.com/apps/parcelpanel

Where do you ship?
-North America (United States and Canada)
-United Kingdom
-Europe (Deutschland, Nederland, Österreich, France, etc...)
-Australia and New Zealand

Important points concerning shipping:

  • Paint with Number is not responsible for how delayed the shipping will be. Because we only give out the packages to the shipping company and they will be the ones handling your kit to deliver to you.
  • Delayed logisitcs and custom clearings play a huge role in shipping especially since our products have wet paint. So we cannot guarantee that it will go through customs easily as this makes our products special due to the paints it comes with.
  • Please note: In order to maintain our high standards we are unable to guarantee Christmas delivery for Custom Paintings orders placed after November 10th.
  • Custom orders (photo to painting) can take up to 3-6 weeks during the holiday period. They are certainly worth the wait!
  • We have no control over how long your post office will take to deliver your kit to your final destination.
  • We are not liable for stolen packages.
  • All shipping companies work on business days which are defined as Monday – Friday. So trackers will usually not update on the weekends.
  • We are not liable for packages shipped to the wrong address because of a typo or wrong address placed on accident during purchase.
  • We can change shipping address on your order as long as you have not uploaded a photo. Because all orders are processed once you have uploaded a photo.
  • If the post office has shipped your kit to the wrong address, it is better to settle this with them. As we have done our part to ship your kit with the shipping information you provide to us.
  • For lost packages and packages with no update for more than 60 days, we can offer you a new kit as compensation once we have also confirmed with the shipping lines that the package was lost.


PAYMENTS

What are the payment methods? Who are your payment partners? Are they secure?
You can pay by bank card (VISA, MasterCard, American Express etc...) and Pay in 4.
We are proud to be a Verified Partner of Afterpay, Stripe, and Sezzle which allow our transactions to be 100% secure and allow us to apply to a real 100% Money Back Guarantee. Your money is safely handled by our payment partners and guarantee a 100% Money-Back Guarantee for you.

CONTACT

I have inquiries and want to get in touch
contact@paintwithnumber.com

MISCELLANEOUS
I would like to get some recommendations to choose the size

For Custom Kits:
1 or 2 people, choose at least 30x40cm / 12x16in
3 to 5 people, choose at least 40x50cm / 16x20in
+5 people, choose at least 60x80cm / 24x32in

IMPORTANT

** The larger the canvas size, the better the image detail will be.

Warning: If you do not choose the correct size for your photo, Our experts will have to do a slight resizing to ensure a better rendering. Please verify the aspect ratio of your photo fits well the Canvas Size before placing an order. If the Canvas and the photo are not the same ratios, your custom canvas can be cropped. Also, be careful by choosing your color variant. Sometimes there's no need to choose more than 24 colors. The 24 colors variant is enough when the photo is in black and white or with few color details and shades.